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Reading list: Reflections on the fight for racial justice

Intercom, Inc.

We all have work to do individually too, and many of us are starting to educate ourselves on how to be allies for racial justice, learning how we can take part to make a difference and stand for change. Educating the next generation. These are some of the resources that have been shared internally at Intercom this week.

Education 160
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The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

New hires should be educated immediately on who the customer is, and the essential role they play inside of the customer’s journey. Ramsey Solutions in Nashville, Tennessee is one such organization. But the role of the CX leader does not stop in the interview stage. Stage Two, The Fence.

CX 182
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The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

New hires should be educated immediately on who the customer is, and the essential role they play inside of the customer’s journey. Ramsey Solutions in Nashville, Tennessee is one such organization. But the role of the CX leader does not stop in the interview stage. Stage Two, The Fence.

CX 182
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Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 Looking back now I realize I would have never been fully prepared…only the process of learning through failure and taking quick, educated chances brought any level of success. Ten years is a great deal of time in the life of a mortal.

CX 203
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The Leadership Wisdom of Martin Luther King

The Customer Service Blog

One of the places I visited was Memphis in the state of Tennessee. Intelligence plus character - that is the goal of true education." I spent part of this time travelling around the country, and I managed to visit around half of the states in the entire USA. Our lives begin to end the day we become silent about things that matter."

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Making the case for the Chief Customer Officer Role, With Milista Anderson – CB51

Customer Bliss

Anderson has more than 20 years of experience in the design, development and delivery of systems, processes and organizational infrastructures within software development across diverse industries, including energy, financial services, manufacturing and education. from the University of Tennessee at Chattanooga and M.Ed.

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Design expert Jared Spool on teaching UX to the next generation

Intercom, Inc.

No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Jon: Excellent.

Start-ups 165