article thumbnail

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Cory Peace is the Head of Operations at Simplr , where he helps customer service specialists provide top-notch customer service to high growth companies. Cory holds an MBA in Logistics and Finance from the University of Tennessee. Educating on self-service results in a better customer experience.

article thumbnail

Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 Year Two – “Have the laser focus of an Olympic athlete” – Marshall Martin It did not take long to understand that knowledge is power, especially in a customer service role. Ten years is a great deal of time in the life of a mortal.

CX 203
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Design expert Jared Spool on teaching UX to the next generation

Intercom, Inc.

No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Jon: Excellent.

Start-ups 165
article thumbnail

The Leadership Wisdom of Martin Luther King

The Customer Service Blog

One of the places I visited was Memphis in the state of Tennessee. Intelligence plus character - that is the goal of true education." I spent part of this time travelling around the country, and I managed to visit around half of the states in the entire USA. Our lives begin to end the day we become silent about things that matter."