CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Stage Two, The Fence.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Stage Two, The Fence.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

Callminer

OCTOBER 11, 2018

Cory holds an MBA in Logistics and Finance from the University of Tennessee. It is the percentage of customer questions that could/should be handled in self-service by the customer. In fact, many customers prefer self-service over waiting on a call or email for basic inquiries – they just don’t know how to do it.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

CX Accelerator

MAY 16, 2018

Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 Looking back now I realize I would have never been fully prepared…only the process of learning through failure and taking quick, educated chances brought any level of success. Ten years is a great deal of time in the life of a mortal.

CX 203

CX Start-ups Gaming Education 203

Customer Bliss

MAY 16, 2017

Milista Anderson is currently the Chief Customer Experience Officer of FIS Corporate and Digital Solutions. Milista Anderson is chief customer officer for FIS’s treasury solutions business, leading the organization in its voice of the customer program and customer experience strategy. Episode Overview.

Manufacturing 0

Manufacturing Education Voice of the Customer Customer Experience 0