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Data Mining Customer-Centric Organization Actionable Insights Text Analytics Business Operations Touchpoint Customer Survey VOC AI Customer Experience Management More Related Topics >
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Top CSAT Tools to Measure Customer Satisfaction

SurveySensum

JULY 2, 2023

And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others. NICE Satmetrix NICE Satmetrix is a customer experience management (CXM) software you can use to measure customer satisfaction. You can directly ask users for their feedback with non-intrusive polls.

Customer Satisfaction 52
Customer Satisfaction Social Media Text Analytics Actionable Insights 52
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Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

Customer Service is a Value Center (NOT a Cost/Profit Center!) Surely Service Delivery does this to an extent — but all your non-customer-facing groups are at the core of value creation or destruction. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Value Center? Who creates value?

Customer Service 48
Customer Service Data Mining Non-Profits CXM 48
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