Sprinklr

OCTOBER 12, 2021

Some customer examples include: Retail organizations. After an increase in revenue targets from digital advertising in 2020, the paid media team at a global cosmetics brand sought out additional ways to achieve their KPIs. Leveraging first-party data sources to more accurately target customers. Telecommunications. Financial services.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

Some customer examples include: Retail organizations. After an increase in revenue targets from digital advertising in 2020, the paid media team at a global cosmetics brand sought out additional ways to achieve their KPIs. Leveraging first-party data sources to more accurately target customers. Telecommunications. Financial services.

CXM 65

CXM Social Media Social Listening Retail 65

Experience Investigators

FEBRUARY 1, 2022

This manifests as not getting the resources, people, technology and tools they need to help actually deliver better experiences. If there’s no feedback gathered then they might be badmouthing the brand on other channels like social media. . What happens on the inside of the organization is Customer Experience Management (CXM).

Customer Experience 136

Customer Experience CXM Net Promoter Score Customer Experience Management 136

SurveySensum

JULY 11, 2023

A PWC retailing report found that the number of companies investing in the omnichannel customer experience has jumped from 20% to more than 80% to deliver the same customer experience at all touchpoints. Leverage Technology and Data Analytics Technology is the secret ingredient that helps brands enhance customer experience.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Sprinklr

OCTOBER 13, 2021

Is your brand a large retailer with thousands of locations around the globe? Social media and other digital channels have created news to interact with customers. Without the right technology, this can be daunting and you run the risk of missing valuable opportunities to engage. ” – Jeff Platt, CEO of Skyzone.

Social Media 101

Social Media CXM Social Listening Compliance 101