CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator
Comm100
APRIL 26, 2020
It’s helpful to think in terms of Customer Experience (CX), and Customer Experience Management (CXM). But when we embed CX inside of a change management framework (CXM), the business becomes dependant on CX in a very healthy way. Ramsey Solutions in Nashville, Tennessee comes to mind. CX is can be very lofty and generic.
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