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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Learn from Fortune 500 companies and innovative start-.ups See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Customer Contact – Europe: June 11-13, Dublin, Ireland.

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Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. AI IS THE HEADLINER FOR 2019.