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CX Transformation Customer Acquisition Customer Retention NPS Customer Relationship Customer Loyalty Customer Experience CX Technology Customer Service More Related Topics >
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How Has CX Evolved and How Should it Impact Your Company’s Growth and Leadership?

Customer Bliss

AUGUST 3, 2018

Social media has ushered in urgency. The advent of social media has expedited the need to implement better customer experience and service for many organizations. Customers now have a megaphone in their hand and can easily leave negative reviews or comments on social media.

CX 48
CX Social Media NPS Customer Loyalty 48
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Discussing the Hybrid CMO, With Drew Neisser – CB55

Customer Bliss

JUNE 13, 2017

Drew is also the publisher of SocialMediaExplorer.com , a top 10 social media blog, writes a highly-praised monthly newsletter , consults on digital / social media trends via the GLG network and sits on the boards of the Urban Green Council and Duke NY. He is also a self-proclaimed Ben Franklin nut. Who do CMOs listen to?

Social Media 66
Social Media Direct Marketing Technology Technology 66
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