SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Steven Van Belleghem

SEPTEMBER 15, 2020

I have written many pieces on how companies can respond to these voice gatekeepers and the evolution of marketing to machines, among which “ Three scenario’s for your brand in the future ”, if you would like to know more. Jack Ma, the billionaire founder of Chinese e-commerce giant Alibaba donated 1.1

Retail 59

Retail E-commerce Machine Learning Entertainment 59