Customer Think

JULY 27, 2023

Amid a difficult economic outlook, where consumer spending is down, e-commerce businesses are doing all they can to boost sales – and investing in technology is part of that.

E-commerce 98

E-commerce Technology Technology Outlook 98

SugarCRM

NOVEMBER 24, 2020

User experience (UX) is everything in e-commerce. They’re busy, they can be demanding, and they’ll bounce right out of your e-commerce site if they don’t like what they see. Two CRMs, SugarCRM and Salesforce, are both well known in the e-commerce world. What Is CRM Software? “Data!

E-commerce 49

E-commerce Social Media CRM Outlook 49

1 to 1

DECEMBER 18, 2020

At the recent MIT Sloan Retail Conference 2020: Modeling the New Normal , a panel of startup founders shared their experiences adapting to the changes brought on by the COVID-19 pandemic and their outlook on a new retail landscape. All of a sudden, food and e-commerce has been accelerated by several years in a matter of months,” he said.

Innovation 32

Innovation E-commerce CX Outlook 32

Intercom

FEBRUARY 15, 2023

By making it easier for customers to do business with you – and use your website, browse your e-commerce shop, contact your support team, and more – you can save their time, minimize frustrations, and improve customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SugarCRM

OCTOBER 27, 2022

According to McKinsey , 75% of consumers have tried a new shopping behavior, for example, moving from stores to e-commerce. Sugar Connect scoops up information from emails and calendar entries in both Google and Outlook without the user leaving their activity flow and uses that data to fill SugarCRM with zero effort.

B2B 26

B2B E-commerce CRM CX 26

Callminer

AUGUST 1, 2017

Hiring the right people, with the right attitude, outlook, and demeanor will always have the biggest impact on how efficient your contact center can be. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. It has been recognized as a Top 10 Boston Startup.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Intercom, Inc.

DECEMBER 20, 2018

If they mention something like Outlook, we may want get them down the route of a webinar or more of a self-service path. Facebook Messenger and e-commerce companies are even pulling off a lot of great chatbot-related things. This way, if we know they use G Suite we can skip any of the pre-qualification and get them to demo.

Sales 151

Sales Start-ups E-commerce Non-Profits 151