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10 Ways the Best Call Centers Thrive in the New Normal

Uniphore

Make Legacy Tech Work Smarter. In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. By automating common yet time-consuming, tasks companies can make their existing systems work smarter–no codes required.

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A complete guide to personalization in 2021

Zendesk

A 2020 study showed that customers only wanted to buy from the companies that knew them best. In this comprehensive guide to personalization, you’ll learn: What personalization means. How data-driven personalization works. Emerging personalization trends in 2021. How data-driven personalization works.

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