Sat.Sep 09, 2023

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Enriching Customer Interactions: the Balance of Personalization and Data Privacy

Doing CX Right

Greg Kihlstom, author and two-time CEO, and Stacy Sherman explain how to personalize customer experiences without compromising data privacy and become a respected industry leader. The post Enriching Customer Interactions: the Balance of Personalization and Data Privacy appeared first on Doing CX Right.

CX 96
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Are you ready to implement AI and improve your customer experience?

Beyond Philosophy

Is your data ready? Is your team ready? Are you ready? Being ready is critical to the successful implementation of artificial intelligence (AI) to improve your customer experience. The next competitive battleground for organizations will be predictive experiences, or experiences that anticipate customers’ needs. The ability to make these predictions is AI-driven.

AI 78