Lightico

FEBRUARY 11, 2024

Lenders are taking a more cautious approach and tightening their lending criteria to mitigate risks associated with lending to today’s financially stressed borrowers. Additionally, government authorities and regulatory bodies may intensify their scrutiny of lending. The auto loan application and underwriting process stand as pivotal stages where caution and regulation are highest.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Customer Think

FEBRUARY 11, 2024

Delivering memorable customer experiences and managing engagement with precision are paramount for driving increased revenue and fostering loyalty. The strategic integration of first and third-party data offers a robust foundation for achieving these objectives, providing businesses with the insights needed to tailor their strategies across various aspects of customer interaction.

Customer Experience 72

Customer Experience 72

Logicalware

FEBRUARY 11, 2024

Sutton Council is the local authority for the London Borough of Sutton in Greater London, England. Sutton Council’s contact centre serves over 205,000 residents who seek fast and convenient support. To meet these demands, Sutton Council ’ s contact centre needs to provide support in a way that is efficient, cost-effective and caters to the diverse needs of different age groups and preferences.

Technology 59

Technology Technology CX Omnichannel 59

Customer Think

FEBRUARY 11, 2024

I am irritated by companies who say they are giving excellent customer experience, but their promise is like an empty box. Creating an authentic customer experience in service involves: A holistic approach to service design ; considering every service aspect from end to end, including the user experience and organizational processes.

Customer Experience 64

Customer Experience 64

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

MyCustomer Experience

FEBRUARY 11, 2024

Once upon a time in the land of crypto, eager developers toiled away on their creations, crafting intricate systems and complex mechanisms.

CX 52

CX 52