The DiJulius Group
AUGUST 13, 2023
Storytelling is a powerful tool used for centuries to convey important messages and lessons. Stories can capture people’s attention, engage their emotions, and inspire action. In recent years, storytelling has become increasingly important in the workplace, as leaders have recognized its potential to motivate employees, build strong teams, and drive business results.
VOZIQ
AUGUST 13, 2023
Customer-obsessed businesses have one focus, a happy customer, and we have some books that show how much-satisfied customers contribute to the company’s overall growth. Here’s our pick of the quarter; let’s begin with an insightful book that delved deep into customer research. FANOMICS®: Turn Customers into Fans and Profit from it (Future of Business and Finance) by Roman Becker (Author), Gregor Daschmann (Author) In this book, Roman Becker and Gregor Daschmann, the discoverers
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Doing CX Right
AUGUST 13, 2023
Aiain Hunkins highlights the impact of neuroscience on leadership and its transformative effect on customer experience. The post Doing CX Leadership Right Based on Brain Science appeared first on Doing CX Right.
Knowmax
AUGUST 13, 2023
Check out the 60+ customer care scripts for call center agents written by industry experts with more than 10 years of CX experience.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
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