Sat.Jul 24, 2021

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5 Rules for Building a Successful Customer Experience Team

Beyond Philosophy

A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. For three years running, Beyond Philosophy has been recognized by Financial Times as a leading management consultancy organization.

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Would you eat this rubbish?

The Customer Service Blog

Serious question folks: if you went to a restaurant and was served food that was completely burnt, would you refuse to pay for it unless you were served a new meal that had been cooked properly? I'm quite certain that's what I would do, and I suspect that the vast majority of readers of this blog would do the same. So I was completely shocked when somebody on LinkedIn posted a photograph of a meal they had been served, gushing about how wonderful the restaurant was, and saying how fantastic thei