Top Tech Customer Success Customer Relationship Customer Experience Content for Sat.Sep 30, 2023

?? Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ??

ECXO

SEPTEMBER 30, 2023

09(13) Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! Dear ECXO and Global CX Community, Every day is a chance to embrace and enhance the customer experience and the lifes of your employees. Today and every day, we’re reminded of our incredible impact on those we serve. Our passion fuels our dedication, making every interaction a meaningful one.

CX B2C Innovation B2B

The growing trend of adding ‘additional fees’, is this good or bad?

Beyond Philosophy

SEPTEMBER 30, 2023

Sometimes it’s a “processing” fee. Sometimes it’s called an “admin” fee. We have even seen it labeled “convenience fee,” a refreshingly candid explanation for it. However, they are always additional fees, and if you have them in your pricing, they might have terrible implications for your customer experience.

Customer Experience

Tech Customer Success

Sat.Sep 30, 2023

?? Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ??

The growing trend of adding ‘additional fees’, is this good or bad?

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