Totango
FEBRUARY 2, 2021
Customer success plans provide you with a powerful tool to help clients achieve their goals. With your product, they feel more satisfied with your brand, positioning your own business for success as well. Follow our simple three-step strategy for developing winning customer success plans: Agree on mutual goals with your customer. Develop an action plan.
Intercom, Inc.
FEBRUARY 2, 2021
This week on Inside Intercom, we’re focusing on customer satisfaction: how it’s evolving, why that matters, and what you need to do about it. If you’re in the business of supporting customers, one measurement probably looms large over everything else: the customer satisfaction, or CSAT, score. . CSAT has been the primary metric for gauging customer happiness for some time now, and is often used as the one all-encompassing number that translates whether your support team is performing or not into
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Fonolo
FEBRUARY 2, 2021
The pandemic disrupted many contact center trends , but not all of them. Some, like the move to cloud-based contact center technology , were hastened in the last year. Here are some of the ways call center trends around technology have changed. 3 Crucial CX Trends You Need to Know for 2021. Major Call Center Technology Trends in 2021. Ongoing tiered lockdown will establish many of the changes we saw last year, such as remote working and increasing digital enablement.
Knowmax
FEBRUARY 2, 2021
Top 6 best practices for creating better knowledge base content.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Qualtrics
FEBRUARY 2, 2021
Based on employee trends, here are five areas of employee experience we think HR will go all-in on this year. What will reshape the landscape of HR in the year ahead? That’s the question we’ve been asking ourselves – and, well, lots of other people, too – in an effort to anticipate where employee experience is headed. At the end of 2020, my colleagues and I forecasted our anticipated challenges and opportunities for the year ahead.
Knowmax
FEBRUARY 2, 2021
Top 5 contact center trends to watch out for in 2021.
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