Top Tech Customer Success CX Customer Experience Content for Sun.Mar 14, 2021

Sun.Mar 14, 2021

Meeting Customer Demands with Great CX | Conversocial

Conversocial

MARCH 14, 2021

Gartner believes that the past year has ‘fundamentally rewired’ the way consumers live. Our previous lives of in-person, public experiences are unlikely to return, with 77% uncomfortable with going back to an outward-facing culture. This change in attitude has brought about increased requirements and expectations for the kind of experiences provided when interacting with brands.

CX Customer Experience

Using logic jumps

RateMyService

MARCH 14, 2021

Use logic jump to create surveys that respond to respondents’ answers. Logic jump allows them to answer questions that are only relevant to them. [link] Set up logic jumps: Start by sketching out your survey, including the logic structure. Consider if you need to include logic jumps at all in one survey, or if it would be better to create multiple, more specific surveys.

NPS

NPS Start-ups

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How Retailers Are Transforming Customer Experiences with Data & AI

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Sun.Mar 14, 2021

Meeting Customer Demands with Great CX | Conversocial

Using logic jumps

Webinars

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