Conversation Agent

AUGUST 28, 2021

“Great organizations have one thing in common: great managers.” This was the finding on a research by Bain & Company circa 2008. The authors reported four management principles that are essential to achieving breakthrough performance. If you're a nonprofit manager (it hold for companies of any kind), they found your 1) costs of serving should always decline; 2) market position determines your options; 3) clients and funding pools don’t stand still; and 4) simplicity gets results.

Social Media 117

Social Media 117

Beyond Philosophy

AUGUST 28, 2021

No one ever sends out an email that they hope no one will read. Well, not on purpose, anyway. No one would go through the trouble of writing, editing, circulating, and then editing an email some more only to have readers skip it and click on another, more compelling email in the inbox. We write and send emails to get people to do something, starting with reading it.

Management Consulting 78

Management Consulting Customer Experience CX 78

Doing CX Right

AUGUST 28, 2021

Learn how to get contact center reps to deliver outstanding customer service as your differentiator and company norm. The post 6 Ways To Retain & Engage Best Contact Center Agents appeared first on Doing CX Right.

Contact Center 59

Contact Center CX Customer Service 59