Fri.Sep 29, 2023

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What data skills can actually help CX Punk Rockers?

Adrian Swinscoe

This is a guest post by Akin Arikan, the author of Customer Experience Analytics and Multichannel Metrics. Adrian points out that “CX should not be reduced […] The post What data skills can actually help CX Punk Rockers? first appeared on Adrian Swinscoe.

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[YouTube] How to Overcome 2023 Business Challenges with Innovative CX

Experience Investigators

This year, business leaders face many challenges that can best be described as "stubborn." Labor shortages, supply chain disruptions, and inflation are just.


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How FlexJobs Engages Customers With Proactive Messages

Help Scout

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.

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Navigating the Conversational AI Landscape

Execs In The Know

The September Execs in the Know Customer Response Summit held a clear focus: ‘Learn, share, network, and engage to innovate.’ During an enlightening luncheon hosted by Interactions, some of the brightest minds in business convened to delve deep into the world of conversational AI. From these discussions, several themes surfaced: The surging prominence of conversational AI and the quest for the ideal solution The inherent challenges in embracing AI, notably the need for cross-collabo

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SaaS Evolution: The Critical Role of Embedded Finance

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

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Driving sales growth through exceptional customer experiences


In today’s hyper-competitive business environment, accelerating sales growth is not just about numbers; it’s about cultivating a customer-centric approach. Achieving sustainable sales growth is paramount in today’s fiercely competitive business landscape. It’s no longer enough to offer quality products or services; customers now expect memorable interactions, personalised attention and seamless journeys.

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What is omnichannel customer service?


Omnichannel customer service is a widely adopted strategy which focuses on delivering consistent, seamless customer support across multiple different touchpoints. This means that a business is providing support wherever its customers are and however they choose to reach out, whether it’s on a social media platform or over the phone. Want to find out more?

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A story about screens

Conversation Agent

How we've come to embrace factoids in place of knowledge “Fahrenheit 451” came out in 1966. François Truffaut directed the British dystopian science fiction film—his only not in French language and first in color. Based on the 1953 novel of the same name by Ray Bradbury, it showcased Truffaut’s love of books. The film, which depicts a controlled society in an oppressive future, was a commercial failure.