Adrian Swinscoe

SEPTEMBER 29, 2023

This is a guest post by Akin Arikan, the author of Customer Experience Analytics and Multichannel Metrics. Adrian points out that “CX should not be reduced […] The post What data skills can actually help CX Punk Rockers? first appeared on Adrian Swinscoe.

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CX Customer Experience 246

Experience Investigators

SEPTEMBER 29, 2023

This year, business leaders face many challenges that can best be described as "stubborn." Labor shortages, supply chain disruptions, and inflation are just.

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Innovation CX 98

Help Scout

SEPTEMBER 29, 2023

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.

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Execs In The Know

SEPTEMBER 29, 2023

The September Execs in the Know Customer Response Summit held a clear focus: ‘Learn, share, network, and engage to innovate.’ During an enlightening luncheon hosted by Interactions, some of the brightest minds in business convened to delve deep into the world of conversational AI. From these discussions, several themes surfaced: The surging prominence of conversational AI and the quest for the ideal solution The inherent challenges in embracing AI, notably the need for cross-collabo

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AI Artificial Intelligence Contact Center Machine Learning 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

RateMyService

SEPTEMBER 29, 2023

In today’s hyper-competitive business environment, accelerating sales growth is not just about numbers; it’s about cultivating a customer-centric approach. Achieving sustainable sales growth is paramount in today’s fiercely competitive business landscape. It’s no longer enough to offer quality products or services; customers now expect memorable interactions, personalised attention and seamless journeys.

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Sales Customer Experience Customer Satisfaction CX 52

CallCare

SEPTEMBER 29, 2023

Omnichannel customer service is a widely adopted strategy which focuses on delivering consistent, seamless customer support across multiple different touchpoints. This means that a business is providing support wherever its customers are and however they choose to reach out, whether it’s on a social media platform or over the phone. Want to find out more?

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Omnichannel Customer Service Social Media Touchpoint 52

Conversation Agent

SEPTEMBER 29, 2023

How we've come to embrace factoids in place of knowledge “Fahrenheit 451” came out in 1966. François Truffaut directed the British dystopian science fiction film—his only not in French language and first in color. Based on the 1953 novel of the same name by Ray Bradbury, it showcased Truffaut’s love of books. The film, which depicts a controlled society in an oppressive future, was a commercial failure.

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