4 Insightful Contact Center Reports You Should Be Reading
Fonolo
APRIL 24, 2018
They don’t reveal the number of people surveyed or how they chose the companies, but they do say that 49% of respondents have over a $1b in revenue, so this data is going to skew towards the larger organizations. A new pricing model, based on pure consumption, seems to be emerging. In short, there’s a lot going on! Where to get it: [link].
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