ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Customer Experience Social Media Conversations. There is a treasure trove of value and prescriptive advice from customer comments.

Customer Experience 97

Customer Experience Social Media Customer Experience Management Predictive Analytics 97

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Customer Experience Social Media Conversations. There is a treasure trove of value and prescriptive advice from customer comments.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It warms up the relationship between your brand and the new user, yet at the same time educates them and increases engagement. It’s simple.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Beyond Philosophy

DECEMBER 23, 2015

Many are actively collecting Voice of Customer (VOC) data through surveys, feedback management, analytics and market research relating to customer retention, loyalty, brand equity and satisfaction. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64