SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

FEBRUARY 14, 2024

Integrates seamlessly with Outlook, bringing most of the activities for performance management right into a user’s Outlook. Direct customer interaction and response through the Listening engine. Easy setup of NPS dashboards for individual departments. Effective contact management via directories.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

SEPTEMBER 11, 2023

Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. NPS helps you gauge customer satisfaction and loyalty. Here’s how you can calculate NPS: Calculate Your NPS Score Here 2. 13 Important SaaS KPIs You Should Track In 2023 1.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Help Scout

JULY 20, 2021

While there are many skills you need to help customers effectively, there’s a more profound outlook that informs the daily actions of customer service all-stars. As simplistic as it sounds, this ethos is the key to making it work as an organization.

Start-ups 145

Start-ups Scorecard Sales Outlook 145

ClearAction

OCTOBER 1, 2018

CXM for the future requires a flow : holistic outlooks and strong connectivity, communication and synergies flowing across CX programs, departments, lines of business and competencies. Reap: quick-wins >> NPS & revenue (now). earn trust >> NPS & revenue (lifetime value). Timeline: long slog to CX-centricity.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Fonolo

AUGUST 22, 2017

Not all of us know the secret to keeping a positive and productive outlook at work, but thankfully we have the Internet for that. If it has a search engine, which most do, focus on putting in the correct keywords to get the script or article that you need to solve the customer’s problem. Learn your agent information database.

Contact Center 124

Contact Center Outlook Customer Satisfaction NPS 124