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New at Intercom: 5 highlights from our virtual launch event

Intercom, Inc.

MARCH 23, 2022

This year is really important for us to open up more omnichannel experiences and so we’re looking forward to partnering with the Intercom team to provide more ways for customers to communicate with us.”. “We’ve We’re growing incredibly rapidly and we need a tool to really be nimble and agile and grow with us.

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The CSAT: Measuring Customer Satisfaction in a Contact Center

Hodusoft

JANUARY 4, 2023

Read Also: How omnichannel creates seamless customer service experience Engagement CSAT surveys for contact centers also allow you to engage with your audience in a variety of ways, from simple to complicated. How do you measure CSAT?

Contact Center 52
Contact Center Customer Satisfaction Net Promoter Score NPS 52
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