Qualtrics

JULY 28, 2016

JetBlue has used conjoint analysis and maxdiff to understand how their customers are feeling and has used that information to build a world-class customer experience program. Conjoint analysis is the optimal market research approach for measuring the value that consumers place on features of a product or service.

Customer Experience 22

Customer Experience 22

Intercom, Inc.

AUGUST 10, 2018

Paul: Hey everybody, I’m Paul and I run our product team here at Intercom. Will: Hey I’m Will and I’m a sales manager here at Intercom. Earlier this year we launched a brand new messenger for business with apps deeply integrated into the experience. The key features of Custom Bots.

Sales 112

Sales Start-ups Gaming Technology 112

Aquire

AUGUST 2, 2021

Whatever the case, a discovery call gives you the chance to identify the customer’s reason for considering your product or service. If the video conferencing tool you’re using often gives you trouble, tell your manager. This will ensure a better experience for the user and lead into a more productive discovery call.

Sales 98

Sales Social Media Start-ups Outlook 98