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Guest Post: 6 Best Business Management Tips While Investing in Customer Experience

Shep Hyken

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. While invoice factoring , you are investing in the customer experience. Factoring is a service that allows you to get the cash from your outstanding invoices immediately.

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The great differentiator: How fintech companies are prioritizing great customer service

Intercom

Fintech has become a major force in the finance industry. And the cherry on top – anyone can easily manage their finances through mobile apps and online platforms without waiting in line in a busy bank branch. Everything is faster and more efficient. ” So, we’ve all got to step up our games and help our customers.

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Customer experience, whose business is it?

Lumoa

However, the back-office functions, like HR or Finance are involved into CX very seldom. That makes business development's essential role to improve the life of their customer through business innovations. Finance You might ask "How could a finance department influence customer experience?" That's fair.

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Customer experience, whose business is it?

Lumoa

However, the back-office functions, like HR or Finance are very seldom involved in CX. That makes business development's essential role to improve the life of their customer through business innovations. Finance You might ask "How could a finance department influence customer experience?" That's fair.

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CX author Dan Gingiss on turning customers into your own salesforce

Intercom, Inc.

He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. As people are talking about us, we need to be part of that conversation, particularly in social media.

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