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Leading Contact Center Conferences and Events

Fonolo

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. This three-day professional gathering will feature cutting-edge topics that directly relate to the call and contact center spaces in healthcare. You’ll be glad you did!

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In The News: 3 Stories That Give Insight to Improving Your Customer Experience

Beyond Philosophy

For example, it is a good time to sell healthcare insurance in the UK because people would likely rather pay to go somewhere now than wait for an appointment with the NHS. As a swing state, Georgia politics have been a hotbed of activity and turmoil in the past few years. There is also opportunity due to an increased demand.

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5 companies that crossed industry lines to create better customer experiences

Steven Van Belleghem

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore. Fuji in Japan.