ClearAction
JUNE 8, 2015
In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Such a loose confederation would never fly in sports! Customer Experience Improvement is a Team Sport.
ClearAction
APRIL 3, 2015
CX governance structure: what does the company need, according to the organization and customers? Customer Experience Governance: Do This, Not That. Customer Experience Improvement is a Team Sport. Employee Engagement in Balanced Scorecards. It would help chart the course for the org’s competitive advantage.
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Lumoa
OCTOBER 31, 2018
It will require experience professionals to help drive more collaboration and alignment of operations, measures, metrics, processes, governance, workflow – true and real strategic organizational transformation. Successful organizations will drive deep, orchestrated transformation rather than just fixing customer issues or tracing scores.
ClearAction
MAY 31, 2015
Customer Experience Governance: Do This, Not That. Customer Experience Improvement is a Team Sport. Employee Engagement in Balanced Scorecards. Related articles: 4 Customer Centric Culture Building Blocks. Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customers First, or Employees First ?
ClearAction
APRIL 18, 2015
Customer Experience Governance: Do This, Not That. Customer Experience Improvement is a Team Sport. Employee Engagement in Balanced Scorecards. Related articles: 4 Customer Centric Culture Building Blocks. Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customers First, or Employees First ?
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