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Want to Improve the Patient Experience? Stop Sending Bad Surveys

InteractionMetrics

In the United States, healthcare is a $3.5 You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions.

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Want to Improve the Patient Experience? Stop Sending Bad Surveys

InteractionMetrics

In the United States, healthcare is a $3.5 You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality. Website : [link]. LinkedIn : [link]. Website : [link].