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Forecasting the Future: BPO Trends of 2024

Execs In The Know

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

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Conversational AI: The Beginner’s Guide [2021]

Aquire

The most advanced function of this tech is using machine learning to learn over time. Conversational AI technologies revolve around machine learning, natural language processing, and advanced speech recognition. Machine learning (ML). The technology behind conversational AI. Help your team.

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Everything You Need to Know About Conversational AI

Ameyo Callversations

Conversational AI applications are created by combining the capabilities of the Natural Language Processing (NLP) algorithm with machine learning algorithms. In addition, since AI leverages machine-learning algorithms, it increases the system’s adaptability with repeated interactions.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

From buying groceries, banking, healthcare to learning every essential-have moved to mobile App. Use of omnichannel to listen and engage customers. million to the COVID-19 Solidarity Response Fund and is producing 18,000 3D-printed face shields a week for first responders and healthcare professionals in the U.S.

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A beginner’s guide to generative AI for business

Zendesk

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. It’s even used by healthcare professionals for high-quality medical imaging and radiology.

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