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Customer Experience Management: An Exclusive Interview with Micah Solomon

SugarCRM

Solomon : As a customer experience consultant and customer service turnaround expert , I get a lot of requests from companies that want to become “the Ritz-Carlton of banking” or “the Ritz-Carlton of aircraft parts manufacturing.” You go above and beyond to help a company, including going in hands-on as an undercover mystery shopper. .

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. LinkedIn : [link] /. Website : [link].