Customer Bliss

JUNE 28, 2018

Let’s face it: the airline industry is tough. It’s competitive and increasingly consolidated. (Do Do you remember how many airlines there were when you were a kid?) Powers North America Airline Satisfaction Study. Not only did airlines register improvements in 2017, they’ve done so for the six years before that.

Customer Satisfaction 54

Customer Satisfaction CX Business Growth Customer Experience 54

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. A big topic of discussion?

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

CommBox

JULY 4, 2021

The past few months have caused many business practices to change at a rapid pace, with some of the most noticeable changes occurring in their support and customer experience (CX). This almost instant transformation is largely due to the shift in consumer behavior and customer expectations. Consider the facts….

Artificial Intelligence 98

Artificial Intelligence Start-ups Customer Feedback Innovation 98

Aquire

SEPTEMBER 21, 2021

There’s no getting away from it: digital transformation has changed the business landscape. Although that may sound dramatic, the reality is that digital transformation has become a matter of survival. What is digital transformation? Read all about the facts and figures behind the trends in digital transformation.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Intercom, Inc.

NOVEMBER 25, 2021

We’ve always heard the best defense is a good offense, but perhaps that doesn’t apply all that well in business. For Dan Gingiss , at least, investing in your defense – the customer experience – is the smartest move you can make. Dan Gingiss is many a thing. Here are some of our favorite takeaways from the conversation: 1.

CX 206

CX Social Media Start-ups Invoicing 206