ClearAction

NOVEMBER 11, 2022

Motivate prevention of issue recurrence and occurrence : Start out by conducting key driver analysis (correlation), followed by Pareto analysis, and then 5-why’s analysis. Gains from gratitude in your PX strategy are even greater: co-innovation, growing new markets, and creating competitive advantages.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

ClearAction

JANUARY 12, 2022

Sustainable revenue growth is stimulated by customer experience innovation. An 8X revenue advantage from customer-inspired innovations versus internally-inspired innovations was discovered in an MIT study reviewing revenue growth from 1,193 successful innovations across 9 industries over a 5-year period.

Government 62

Government Net Promoter Score Key Driver Analysis Innovation 62

Waypoint Group

AUGUST 1, 2018

Key-driver analysis becomes critical here. Loyalty is an emotional bond that enables your customers to work on your behalf, drive expansion opportunities, spread positive word-of-mouth, help you innovate, and be easier to serve. R eveal the results. Close the loop by showing your customers that you heard them.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56