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Remove Customer Loyalty Remove Innovation Remove Key Driver Analysis Related Topics
Net Promoter Score Close the Loop VOC Customer Experience Management NPS Customer Expectations Customer Feedback CX Customer Experience B2C More Related Topics >
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CEO’s Guide to Growth Through Ease of Business & Ease of Work

ClearAction

JANUARY 12, 2022

Sustainable revenue growth is stimulated by customer experience innovation. An 8X revenue advantage from customer-inspired innovations versus internally-inspired innovations was discovered in an MIT study reviewing revenue growth from 1,193 successful innovations across 9 industries over a 5-year period.

Government 62
Government Net Promoter Score Key Driver Analysis Innovation 62
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Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Waypoint Group

AUGUST 1, 2018

Key-driver analysis becomes critical here. Close the loop by showing your customers that you heard them. Even those customer contacts that didn’t respond will be interested to know what you heard and what you are doing about it. True loyalty comes from demonstrating that you hear your customers.

Net Promoter Score 56
Net Promoter Score Close the Loop Key Driver Analysis NPS 56
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