15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]
Lumoa
FEBRUARY 6, 2018
It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Technology advances will continue to inspire new innovations in customer experience. How to overcome those challenges? Recognise your business is about the customer and not you. CX is a tough business.
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