ClearAction

OCTOBER 25, 2022

5 CXM competencies are Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized CX Strategy. To celebrate your commitment to almost-automatic CX excellence, submit your team’s progress to the CX Team Sport Awards. Learn More. Learn More. Learn More.

CXM 71

CXM CX Sports Customer Experience Management 71

Execs In The Know

APRIL 14, 2022

During this panel, Concentrix’s Marc Mandel led an in-depth discussion about maximizing Voice of the Customer (VoC) data, touching on survey design and deployment, strategies for VoC data use, and techniques for turning customer feedback into action. Is Your Voice of the Customer Data Failing to Deliver Change? You’re Not Alone.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

ClearAction

SEPTEMBER 27, 2018

Customer-centered business requires truly customer-centric goals, values and structure — shaped by outside-in thinking infused in processes, policies and motives — and fine-tuned with systematic internal engagement, improvement and innovation of the end-to-end customer experience, and inherent momentum.

Business Growth 74

Business Growth Non-Profits Sports Innovation 74

ClearAction

NOVEMBER 3, 2015

VoC action plan progress. VoC action plan progress. Voc action. Second, it is the key to being more innovative, and more successful in launches. Customer Experience Improvement is a Team Sport. Skin-Deep Outside-In. True Outside-In. how the customer is doing. how to support customers’ goals. touch-points.

Customer Experience 101

Customer Experience VOC CXM Customer Experience Management 101

ClearAction

OCTOBER 1, 2018

This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study. Year after year in this study, the vast majority of companies are still in the Collector and Analyzer stages of VoC maturity. Flowing CXM starts with VoC as the shaper of corporate strategy and culture.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Qualtrics

FEBRUARY 17, 2021

This input allows teams of product, technical, operations, and business leaders to make sound decisions together, turning that dragster into a high-performance sports car that can handle those curves customers throw at us. She then introduced session replay and VoC tools to infuse direct customer feedback into the culture.

VOC 26

VOC E-commerce Sports CX 26

Steven Van Belleghem

DECEMBER 6, 2021

These considerations will help CX leaders plan for better expectation setting and innovative solutions for when things do go wrong. While there might be more challenges to doing so in 2022, there will also be opportunities to innovate in new ways! Aggregating and centralizing all sources of Voice of Customer (VoC) feedback (i.e.

CX 123

CX Customer Experience Non-Profits Social Media 123