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New Partnership: Lumoa in joint partnership with Forsta

Lumoa

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time. Both solutions also support more than 60 international languages.

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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

Additionally, identify common or key topics of interest across the two sets of feedback (from employees and customers) and incorporate this intelligence within your analytics. #2: Understand what the most impactful irritants are for customers and employees and fix those first. 2: Uncover Key Irritants. Interested in learning more?

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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

Additionally, identify common or key topics of interest across the two sets of feedback (from employees and customers) and incorporate this intelligence within your analytics. #2: Understand what the most impactful irritants are for customers and employees and fix those first. 2: Uncover Key Irritants. Interested in learning more?

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What is Voice of the Customer (VoC)?

Confirmit

Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address. Bring in the Voice of the Customer to fuel innovation throughout the organization. Voice of the Employee. White Paper.