Intercom, Inc.

OCTOBER 8, 2020

For comparison, she reaches for an example outside the software world: car manufacturer, Tesla. It’s a model that seems completely at odds with freemium where there are far fewer touchpoints between the company and its customers. I think people want to buy like that.”.

Sales 205

Sales Engineering Legal Manufacturing 205

ClearAction

MAY 24, 2016

What is it like to be a customer when both you and your suppliers are manufacturers? A major equipment manufacturer once found themselves in more than a tight squeeze when a supplier of a critical, unique part had a fire in their factory. Customer Experience ROI Opportunities in B2B Touchpoints. More than meets the eye.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

ECXO

APRIL 13, 2023

Regulatory practices – generally speaking, in countries with strong consumer protection laws and regulations, companies may be more incentivised to invest in customer experience to avoid legal repercussions and maintain their reputation. These include manufacturing and financial services.

Customer Experience 52

Customer Experience CX B2B B2C 52

Intercom

AUGUST 2, 2023

She began her journey in the CX field over 30 years ago by designing customer satisfaction methodologies, and went on to lead customer experience transformation at semiconductor manufacturer Applied Materials and teach marketing at the University of California. And it puts a lot less pressure on the customer-facing groups and touchpoints.

Innovation 52

Innovation CX Non-Profits AI 52