Zendesk

OCTOBER 4, 2023

AI often powers intelligent customer service tools that assist with sentiment analysis, personalization, and problem-solving to streamline support interactions. Using data, AI continuously learns, making it a powerful tool for problem-solving. Over time, IA can also continue learning and improving using data from interactions.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Ameyo Callversations

AUGUST 24, 2022

The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Sentiment Analysis for Chatbot Behavior.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Lumoa’s analytics is built on top of this philosophy.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83