Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

ECXO

APRIL 10, 2024

This is evident in the power of online reviews, social media shares, and word-of-mouth recommendations. As with anything in CX, we need to start with listening and understanding. Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Sprinklr

OCTOBER 7, 2021

And without real-time data, you cannot effectively inform strategies to your customer care, paid media, social media, and digital marketing teams. The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance. Slow adaptations to strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

SEPTEMBER 19, 2022

Social media. A customer connects with the brand at multiple touchpoints – website, social media, support call, live chat, email, and many more. Social media channels and forums are great examples of indirect VOC data sources. With social listening, you can cater to all this chatter on the web.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

CallCare

NOVEMBER 23, 2021

Strategic conversations are taking place in boardrooms over its applicability for customer service, the possibility for employment disruption, and the ethical considerations underlying replacing people with machines. Your company may use social listening techniques to learn about client sentiments on social media platforms.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52