Tech Customer Success

CSM from the Trenches: Mentors – Ashley Correll, Chief Operating Officer, Beyond Insurance

ClientSuccess

JULY 29, 2019

Our core business is focused on helping independent insurance agencies stand out in their marketplace and make sure they are delivering a memorable experience for their clients. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Mentor Questions.

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We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. At the same time, NPS is often a subject of critics and misunderstanding. I’d love to specify from the very beginning, we focus on the Net Promoter System , not only on the Net Promoter Score ( that actually changes a lot ).

NPS

NPS CX Net Promoter Score Close the Loop

Tech Customer Success

CSM from the Trenches: Mentors – Ashley Correll, Chief Operating Officer, Beyond Insurance

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

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