Inside Customer Service
MAY 11, 2023
Step 1: Identify expectations Start by meeting with the person who asked for the customer service training. The team needed to average 90 points on mystery shopper evaluations within 30 days. The valet team needed to bring its average mystery shopper score from 78 points to 90 in order to do that.
SugarCRM
AUGUST 19, 2020
Back in the 1960s or Mad Men era, you could use brilliant marketing to obscure any weakness—all the way up to convincing customers that Lucky Strikes were good for your throat. But during their visit to his home, they realized that what he really needed was a Shop-Vac® to address the flooding in his basement. Solomo n: Yes!
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Qualtrics
FEBRUARY 21, 2021
We’ve heard of them before, but what does a mystery shopper do and how can they drive customer experience improvements? What is a mystery shopper? A mystery shopper, or a secret shopper, is a person who is hired to audit a company to see if they meet standards. Who hires them? What do they do?
Comm100
AUGUST 21, 2018
Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?
Comm100
AUGUST 21, 2018
Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?
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