CX Journey
APRIL 7, 2016
Ron and I have been working on this topic for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas and published a short piece in the Idea Watch section in the April 2016 issue. They are: Rule #1: Don’t start with customer-facing employees. If the customer says X, respond with Y.”)
InteractionMetrics
SEPTEMBER 17, 2019
Essentially, my rep is pushing for the answers he wants his higher ups to see. Let’s get started! Bad Data from the Start. Start by using mystery shoppers to document which customers are asked to take your survey — and how. It would mean a lot to me if you completed it. We hope you recommend us.”
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InteractionMetrics
SEPTEMBER 17, 2019
Essentially, my rep is pushing for the answers he wants his higher ups to see. Let’s get started! Bad Data from the Start. Start by using mystery shoppers to document which customers are asked to take your survey — and how. It would mean a lot to me if you completed it. We hope you recommend us.”
Comm100
AUGUST 21, 2018
Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?
Comm100
AUGUST 21, 2018
Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?
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