article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Net Promoter Score – How likely is your customer to recommend your company’s services and products? Test Customer Service with Mystery Shopping.

article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Net Promoter Score – How likely is your customer to recommend your company’s services and products? Test Customer Service with Mystery Shopping.