TeamSupport

APRIL 15, 2021

Omnichannel Approach. About Kristin Mortis Kristin Mortis is a Marketing Manager with 8+ years of experience at TDInsights based out of Plano, Texas. AI and machine learning principles can be employed in many customer service areas. Omni-channel support is distinctly different from multi-channel support. Image Sources: [link].

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

Comm100

SEPTEMBER 6, 2022

With this in mind, many organizations are switching from Zendesk to Comm100 and its omnichannel customer engagement platform. Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services.

Social Media 52

Social Media Omnichannel Compliance AI 52

Fonolo

MARCH 6, 2019

With outfits in Georgia, Arizona, and Texas, it’s a professional organization providing knowledge and opportunities for service centers, call centers, and other business operations. Change the Channel: Prioritizing Omnichannel in Customer Experience. Learn more about it here. Live Better Electronically: AI and the Customer Experience.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Comm100

MARCH 16, 2022

By using an omnichannel customer service platform , government agencies can connect every communication channel (and the data within) together within one platform. While government agencies employ a range of strategies to collect data about their citizens, data that can be collected through customer service interactions is often overlooked.

Government 82

Government Customer Service Compliance CX 82