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Remove Pennsylvania Remove Touchpoint Remove Voice of the Customer Related Topics
CEM Customer Acquisition Actionable Insights Customer Relationship Management VOC Customer Experience Management Customer Retention NPS Customer Relationship CRM More Related Topics >
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CEMs vs. CRMs (And Why You Need Both)

PeopleMetrics

DECEMBER 12, 2017

While CRMs essentially capture transactional sales data and record details about a customer or account, they do not inherently reveal the customers' true sentiment and perceptions when interacting with your brand at different touchpoints. System Harmony. Talk to David. P.S. What did you think of this blog post?

CEM 84
CEM CRM Customer Relationship Management VOC 84
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7 Customer Success Mentors Share Ways to Improve “Customer Success as a Culture”

ClientSuccess

SEPTEMBER 24, 2019

2) From : Ashley Correll , Chief Operating Officer | Company : Beyond Insurance | Location : King of Prussia, Pennsylvania. We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture.

Engineering 40
Engineering NPS Start-ups Sales 40
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