podcasts 3-tactics-to-transform-cx-and-employee-development 
Fonolo
AUGUST 29, 2018
Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. It’s simply become too loud.
Beyond Philosophy
FEBRUARY 18, 2021
We discussed habits on a recent podcast. Or we can develop habits subconsciously, like choosing the same brand of toothpaste in the toothpaste aisle. Duhigg describes in his book how every day at 3 pm, he would go to the vending machine and buy a cookie. I am not the only one; people have changed so many routines.
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Customer Bliss
NOVEMBER 1, 2018
In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience? Both of these women place a strong value on employee experience, and you’ll hear some of their thoughts and strategies regarding implementation.
Customer Bliss
AUGUST 8, 2019
So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. The following books should be in your arsenal for customer experience transformation. The Power of Moments by Chip and Dan Heath.
Lumoa
APRIL 24, 2018
In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on Why did you give that score?
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