CSAT.AI

SEPTEMBER 25, 2017

For companies large or small, it can be difficult to gauge how prospects and customers feel about your brand, especially if your products are sold by hundreds of retailers. Opinions shared on social media and review sites might be in the thousands daily. The second challenge lies in whether it’s structured or unstructured data.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Now personalization is expected not only for retail businesses, but across all industries, both B2B and B2C. It’s simple.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64