InteractionMetrics

OCTOBER 25, 2023

In addition, OCFA has launched three key DEI initiatives: Recruitment Team : More than 60 OCFA staffers reach out to high school and college athletes, members of the military, and paramedics. Contact Martha Brooke at marthab@interactionmetrics.com. This results in misalignments between leadership and staff.

52

52

InteractionMetrics

JANUARY 8, 2015

As a Customer Experience Analyst, Martha Brooke teaches valuable tools to synchronize your customer service with your brand to create engaging, memorable interactions. Plus, when you brand customer service, you turn it from a necessary cost of doing business into a marketing vehicle that adds value.

Customer Service 40

Customer Service Retail Customer Experience 40

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132