SugarCRM

MAY 23, 2022

Holt talks about the power of franchising, the importance of listening to franchisees and consumers, and how to consider the competitive advantages businesses can exploit in their markets. What sets a franchise apart from other businesses? Franchising, however, doesn’t require you to mull over your career choices.

Customer Experience 49

Customer Experience 49

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Vincent Nero is the VP General Manager of Successories. She also worked for zavvie, a real estate marketing startup.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Sprinklr

OCTOBER 13, 2021

Or a restaurant franchise spanning multiple geographies? No matter what your brand’s specific business is, your corporate brand and your distributed teams need to be working in lockstep. Multilocation marketing strategies can vary widely from brand to brand, but there are a few things they all have in common.

Social Media 101

Social Media CXM Social Listening Compliance 101

Ameyo Callversations

APRIL 26, 2022

Research from the Boston Consulting Group shows that while most businesses want to scale successful digital transformations, only 35% of these businesses worldwide do. They have accelerated their digital transformation achievements by putting humans, which includes customers and employees, at the centre of their growth strategy.

Innovation 52

Innovation Start-ups Technology Technology 52